Voice from Dao Ngoc An

Dao Ngoc An

Graduated from ISI Ikebukuro Campus
Working at Kyoritsu Maintenance Co., ltd.

I majored in Tourism Studies, and I’ve always been interested in customer care and how to improve it.
I also happened to work part time in a Japanese restuarant, where I first came in contact with the renowned “Omotenashi” culture. Fascinated by it, I decided that I wanted to learn more about it: and so I came to Japan in April 2018.
While attending ISI Ikebukuro Campus, I was also working part time as a newspaper delivery person. By wisely scheduling my days, I managed to graduate from ISI with almost perfect attendance, while also not skipping even a single day of work.
I first started my job search by attending various job fairs. At the same time, I also took an elective class at ISI called “Job finding class”, which really helped me a lot. There, I learn the business etiquette here in Japan and how to write an effective resume and motivational letter.
During my job search, what I struggled the most with was definitely choosing the right company: there are so many companies with open positions that it becomes really hard to sort them out to find the ones that are more suited for you.
Not all companies are willing to employ foreigners, so it’s really important to sort out the companies you can actually apply to, before starting your job search.
It’s also really helpful to ask as many people as possible (like your teachers, for example) for advice. For instance, I used to talk a lot with my sister, who at the time was already working in Japan, and my teachers. Their feedback really pointed me in the right direction during my job search.
I wasn’t nervous at all during my interview. On the contrary, the interviewer even praised my “wonderful smile” (I guess that having a good smile is an important quality for people who work in the hotel industry, after all).
When I received my job offered, I was flabbergasted and elated at the same time: I finally had the proof that my Japanese level was enough to work in the Country. Upon realizing that, I was thrilled and couldn’t wait to undertake this new challenge.
Currently, I’m studying japanese “Omotenashi”, in order to become a professional, capable of dealing with any type of customer. Once I’ve gained enough experience, I would like to pass on my expertise to new recruits.
I’m also learning English at the moment: my hope is to be able to use both English and Japanese, as well as my native language, at work.
In the future, I dream to bring the japanese “Omotenashi” culture to Vietnam.