Newsletter

The audit confirmed that the organization analyzes the stakeholders of its language learning services from multiple perspectives—including financial sponsors, company-dispatched learners, and prospective employers—and, based on this approach, delivers a high standard of operations. It was also observed that the headquarters’ Human Resources Division, which holds a license for paid employment placement services, understands company needs through corporate briefings and ISI-hosted job expos, while maintaining close communication with learners.

Sufficient and effective information on the language learning services is provided through application guidelines, the official website, and other channels, reflecting a genuine commitment to attracting high-quality students. It was also noted that multilingual support is being steadily expanded.

The “Student Life Guidebook” clearly and systematically presents the school’s philosophy, academic regulations, and important information related to student life, while appropriately covering all essential content. The brochure serves as a useful foundational resource for students as they begin their studies, helping them understand the school’s policies and key aspects of daily life. It is also highly regarded as an effective tool that reflects the well-established support system for student intake.

The internal audit process—encompassing audit planning, implementation, record management, and follow-up on corrective actions—was found to be conducted appropriately and accurately. The auditors are highly competent, and the continuous objective evaluations aligned with audit objectives contribute significantly to enhancing the effectiveness of the management system. In particular, audit results are appropriately reflected in improvement activities, demonstrating a high level of organizational maturity and is highly valued.